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Wenn Sie in der Wissensdatenbank keine Antwort auf Ihr Problem finden können, schicken Sie uns bitte ein Supportticket an die entsprechende Abteilung.


 General Support

General Support Request

 User Devices & Workstation

Support Tickets related to end-user computers laptops printers and peripherals.

 Info Tech Support

IT Support and Maintenance Request

 Network & Connectivity

Issues or requests involving LAN Wi-Fi VPN or internet connections.

 Account & Access Management

Login / password reset and permission-related requests or issues.

 Applications & Systems

Concerns or issues related to business or productivity applications (e.g. SAP/M365/Zoom.

 CCTV Door Access & Smart Automation

Support for surveillance door access or smart automation systems.

 Preventive Maintenance & Scheduling

Tracking and scheduling of regular IT maintenance activities.

 IT Consultation & Change

Request Project-related enhancement or system change requests.

 IT Asset & Inventory

Requests or updates involving IT equipment materials or inventory.

 Security & Compliance

Cybersecurity incidents data protection or compliance-related reports.

 Server & Infrastructure

Issues or maintenance related to servers storage or IT backend systems.

 Request for IT Quotation

Inquiries or requests for pricing and quotation preparation

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