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General Support Request
Support Tickets related to end-user computers laptops printers and peripherals.
IT Support and Maintenance Request
Issues or requests involving LAN Wi-Fi VPN or internet connections.
Login / password reset and permission-related requests or issues.
Concerns or issues related to business or productivity applications (e.g. SAP/M365/Zoom.
CCTV Door Access & Smart Automation
Support for surveillance door access or smart automation systems.
Preventive Maintenance & Scheduling
Tracking and scheduling of regular IT maintenance activities.
Request Project-related enhancement or system change requests.
Requests or updates involving IT equipment materials or inventory.
Cybersecurity incidents data protection or compliance-related reports.
Issues or maintenance related to servers storage or IT backend systems.
Inquiries or requests for pricing and quotation preparation
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