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 User Devices & Workstation Support

Tickets related to end-user computers and peripherals.

 Network & Connectivity

Anything related to LAN, Wi-Fi, VPN, or internet connectivity.

 Account & Access Management

Requests or issues about logins and permissions.

 Applications & Systems

Issues related to business or productivity systems.

 CCTV, Door Access & Smart Automation

Surveillance, Door Access and Smart Automation.

 Preventive Maintenance & Scheduling

To track regular maintenance activities.

 IT Consultation & Change Request

For project-type or improvement requests.

 IT Asset & Inventory

Requests related to equipment and IT materials.

 Security & Compliance

For cybersecurity and data protection-related incidents.

 Server & Infrastructure

Covers backend IT systems.

 Request for IT Quatation

For Quotation Inquiries

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